Thank you for shopping with us. This Shipping Policy explains how we handle order processing, dispatch, delivery, shipping costs, duties, taxes, delivery timelines, and related matters. By placing an order on our website, you agree to the terms described in this policy. We aim to make shipping clear, simple, and dependable so that you know what to expect from the moment you place your order to the moment it arrives.
We offer free shipping on every order, worldwide. There is no minimum order requirement and no additional shipping fee added at checkout. We also cover duties and taxes associated with the shipment of your order, so you are not required to pay additional fees upon delivery. The price you see at checkout is intended to be the final price for the product and shipping-related costs described in this policy. Our goal is to remove uncertainty and make shopping easier for customers in the United States and around the world.
Order processing begins after your order is placed and payment is successfully authorized. Orders are typically dispatched within one to three business days. Business days generally refer to Monday through Friday, excluding weekends and public holidays. During periods of high demand, promotional events, seasonal sales, or unusual circumstances, dispatch may take longer than usual. We appreciate your patience and will work to process your order as quickly as possible.
Once your order is dispatched, delivery is generally expected within six to twelve days. Delivery timelines are estimates and not guarantees. Actual delivery time may vary depending on destination country, destination city, postal service performance, carrier delays, customs processing, weather conditions, transportation disruptions, and other factors beyond our control. Some locations may require additional time due to remote geography, local delivery limitations, or increased security checks. We recommend monitoring your tracking information if it is available and contacting us through the Contact page if you have concerns about your delivery.
We ship to many locations worldwide. However, there may be destinations where we cannot ship due to legal restrictions, carrier limitations, or operational constraints. If we are unable to ship to your location, we will make reasonable efforts to notify you and may cancel and refund your order in accordance with our Refund Policy. It is your responsibility to ensure that the shipping address you provide is accurate, complete, and deliverable. We are not responsible for delays, failed delivery, or additional costs caused by incorrect or incomplete addresses provided by the customer.
If a package is returned to us because of an incorrect address, failed delivery attempt, refusal to accept delivery, or failure to collect the package from a local pickup point, we may contact you to arrange reshipment or cancellation. Additional reshipping costs may apply in some cases, depending on the circumstances and the reason for return. If the order is canceled after return, any refund will be processed in accordance with our Refund Policy. We reserve the right to deduct costs incurred due to customer error where permitted by applicable law.
We cover duties and taxes related to the shipment of your order. This means you should not be required to pay additional customs duties or import taxes upon delivery. However, in rare cases, a carrier or customs authority may request information or documentation. If this happens, we will make reasonable efforts to assist. If a customs authority imposes a charge that we are legally required to pass on, or if local regulations require the customer to pay a fee directly, we will inform you as clearly as possible. Our intention is to ensure that you do not face unexpected charges, and we will work to resolve any customs-related issues in a fair and timely manner.
Tracking information may be provided once your order is dispatched. Tracking availability depends on the carrier and destination. Tracking updates may not appear immediately and may take time to synchronize. If tracking shows no movement for an extended period, please contact us through the Contact page so we can investigate. We will coordinate with the carrier and provide updates as available. Please note that tracking statuses such as “label created” or “shipment information received” may appear before the carrier has physically scanned the package.
Delivery may be affected by events outside our control, including natural disasters, severe weather, strikes, transportation disruptions, customs delays, public health events, and other force majeure events. We are not liable for delays caused by such events, but we will make reasonable efforts to keep you informed and to assist with resolving delivery issues. If a package is confirmed lost by the carrier, we will work with you to find a suitable solution, which may include reshipment or refund, subject to our review and the carrier’s investigation.
If you believe your order has been delivered but you cannot locate it, please check with neighbors, building management, front desk, mailroom, or local pickup points. Sometimes packages are left in a safe place or with a nearby location. If you still cannot find it, contact us through the Contact page. We will review the delivery details and carrier information and determine the best next step. Please note that delivery confirmation by the carrier may affect the options available.
We reserve the right to update this Shipping Policy at any time. Changes will apply to orders placed after the updated policy is posted, unless otherwise required by law. It is your responsibility to review this policy before placing an order. If you have questions about shipping, dispatch, delivery, duties, taxes, or tracking, please contact us through the Contact page. We are here to help and will do our best to provide clear, timely support.
